The Strategic Use of Service Design for Leaders in Service Organizations
There is a growing interest among scholars, practitioners and organizations as to how design may benefit management, particularly when this happens in a service context. In this exploratory qualitative study, I investigate such a multi-disciplinary intersection with the aim of better understanding h...
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| Format: | Article |
| Language: | Danish |
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Formakademisk, Oslo
2011-12-01
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| Series: | FORMakademisk |
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| Online Access: | https://journals.hioa.no/index.php/formakademisk/article/view/198 |