Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model

Introduction: Focus on the quality of educational services of the universities is one of the effective factors in their success and survival. Thus, the study examined the quality of educational services of nursing students at Dezful University of Medical Sciences in southwest of Iran according to SE...

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Main Authors: Ahmad Moosavi, Abdolreza Gilavand, Sakineh Gilavand
Format: Article
Language:English
Published: Amber Publication 2019-02-01
Series:Journal of Research in Medical and Dental Science
Subjects:
Online Access:https://www.jrmds.in/articles/evaluating-the-quality-of-educational-services-of-nursing-students-of-dezful-university-of-medical-sciences-in-southwest-of-iran-a.pdf
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spelling doaj-0adf9d7802f744febd4a10d56411104b2020-11-25T00:13:21ZengAmber PublicationJournal of Research in Medical and Dental Science2347-25452347-23672019-02-0171121126Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL ModelAhmad Moosavi0Abdolreza Gilavand1Sakineh Gilavand2Department of Education Development Center, Dezful University of Medical Sciences, Dezful, IranDepartment of Education Development Center, Ahvaz Jundishapur University of Medical SciencesAhvaz, IranDepartment of Education Development Center, Dezful University of Medical Sciences, Dezful, IranIntroduction: Focus on the quality of educational services of the universities is one of the effective factors in their success and survival. Thus, the study examined the quality of educational services of nursing students at Dezful University of Medical Sciences in southwest of Iran according to SERVQUAL model. Materials and Methods: The study was descriptive conducted in 2018 on 101 nursing students, of whom 39 (37.6%) were male and 62 (61.4%) were female. The data collection tool was SERVQUAL standard questionnaire. Data analysis was done in SPSS24 using descriptive statistics (mean and standard deviation) and inferential statistics (paired t-test, bivariate t-test, and one-way analysis of variance). Results: The results showed a negative gap in all aspects of quality of educational services. Accountability (-1.60), empathy (-1.53), tangibility (-1.53), guarantee (-1.52) and reliability (-1.35) had the greatest gap, respectively. This gap states that educational services do not meet their expectations according to the students. In addition, there was no significant relationship between the demographic characteristics of students and the mean of educational services gap, but there was an inverse relationship between satisfaction with the field of study and the educational service gap. Discussion and Conclusion: It is necessary for the university to allocate funds to the aspects with the greatest gap by planning and prioritizing. Additionally, as the gap in one aspect leads to quality reduction in other aspects, other aspects can also be improved by filling the gap in these aspects, according to the students.https://www.jrmds.in/articles/evaluating-the-quality-of-educational-services-of-nursing-students-of-dezful-university-of-medical-sciences-in-southwest-of-iran-a.pdfQuality of educational servicesSERVQUAL modelStudentsNursingIran
collection DOAJ
language English
format Article
sources DOAJ
author Ahmad Moosavi
Abdolreza Gilavand
Sakineh Gilavand
spellingShingle Ahmad Moosavi
Abdolreza Gilavand
Sakineh Gilavand
Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
Journal of Research in Medical and Dental Science
Quality of educational services
SERVQUAL model
Students
Nursing
Iran
author_facet Ahmad Moosavi
Abdolreza Gilavand
Sakineh Gilavand
author_sort Ahmad Moosavi
title Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
title_short Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
title_full Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
title_fullStr Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
title_full_unstemmed Evaluating the Quality of Educational Services of Nursing Students of Dezful University of Medical Sciences in Southwest of Iran According to SERVQUAL Model
title_sort evaluating the quality of educational services of nursing students of dezful university of medical sciences in southwest of iran according to servqual model
publisher Amber Publication
series Journal of Research in Medical and Dental Science
issn 2347-2545
2347-2367
publishDate 2019-02-01
description Introduction: Focus on the quality of educational services of the universities is one of the effective factors in their success and survival. Thus, the study examined the quality of educational services of nursing students at Dezful University of Medical Sciences in southwest of Iran according to SERVQUAL model. Materials and Methods: The study was descriptive conducted in 2018 on 101 nursing students, of whom 39 (37.6%) were male and 62 (61.4%) were female. The data collection tool was SERVQUAL standard questionnaire. Data analysis was done in SPSS24 using descriptive statistics (mean and standard deviation) and inferential statistics (paired t-test, bivariate t-test, and one-way analysis of variance). Results: The results showed a negative gap in all aspects of quality of educational services. Accountability (-1.60), empathy (-1.53), tangibility (-1.53), guarantee (-1.52) and reliability (-1.35) had the greatest gap, respectively. This gap states that educational services do not meet their expectations according to the students. In addition, there was no significant relationship between the demographic characteristics of students and the mean of educational services gap, but there was an inverse relationship between satisfaction with the field of study and the educational service gap. Discussion and Conclusion: It is necessary for the university to allocate funds to the aspects with the greatest gap by planning and prioritizing. Additionally, as the gap in one aspect leads to quality reduction in other aspects, other aspects can also be improved by filling the gap in these aspects, according to the students.
topic Quality of educational services
SERVQUAL model
Students
Nursing
Iran
url https://www.jrmds.in/articles/evaluating-the-quality-of-educational-services-of-nursing-students-of-dezful-university-of-medical-sciences-in-southwest-of-iran-a.pdf
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