Transport services quality measurment using SERVQUAL model
Quality in the world is considered to be the most important phenomenon of our age, with a permanent and irreversible growing trend of its emphasis. Many companies have come to the conclusion that high quality of services can provide them with a potential competitive advantage, leading to superior sa...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Savez inženjera i tehničara Srbije
2017-01-01
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| Series: | Tehnika |
| Subjects: | |
| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/0040-2176/2017/0040-21761706928M.pdf |