Transport services quality measurment using SERVQUAL model

Quality in the world is considered to be the most important phenomenon of our age, with a permanent and irreversible growing trend of its emphasis. Many companies have come to the conclusion that high quality of services can provide them with a potential competitive advantage, leading to superior sa...

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Bibliographic Details
Main Authors: Maksimović Mlađan V., Đorđević Bojan S., Brzaković Miodrag D., Grahovac Miloš M.
Format: Article
Published: Savez inženjera i tehničara Srbije 2017-01-01
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