Survey on Nursing Service Quality by SERVQUAL at Tehran Social Security Organization Hospitals

Survey on Nursing Service Quality by SERVQUAL at Tehran Social Security Organization Hospitals

Background: However nurses are responsible for patients quality care legally and ethically, in other side, patients have rights to receive appropriate and quality care. The aim of this descriptive study was to explore SERVQUAL dimensions (Reliability, Responsiveness, Assurance and Empathy) of Nursin...

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Bibliographic Details
Main Authors: M Mohammadnia, B Delgoshaei, SH Tofighi, L Riahi, A Omrani
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2010-02-01
Series:بیمارستان
Subjects:
service quality
nursing
servqual
hospital
social security.
Online Access:http://jhosp.tums.ac.ir/article-1-100-en.html

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