Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants

Advances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom—an innovative videoconferencing platform—has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have exp...

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Main Authors: Mandy M. Archibald, Rachel C. Ambagtsheer, Mavourneen G. Casey, Michael Lawless
Format: Article
Language:English
Published: SAGE Publishing 2019-06-01
Series:International Journal of Qualitative Methods
Online Access:https://doi.org/10.1177/1609406919874596
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spelling doaj-1504c15da42e45899fce5d9d767cac2f2020-11-25T03:16:19ZengSAGE PublishingInternational Journal of Qualitative Methods1609-40692019-06-011810.1177/1609406919874596Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and ParticipantsMandy M. Archibald0Rachel C. Ambagtsheer1Mavourneen G. Casey2Michael Lawless3 College of Nursing and Health Sciences, Flinders University, Adelaide, South Australia, Australia Torrens University Australia, Adelaide, South Australia, Australia Torrens University Australia, Adelaide, South Australia, Australia College of Nursing and Health Sciences, Flinders University, Adelaide, South Australia, AustraliaAdvances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom—an innovative videoconferencing platform—has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have explored the use of information and communication technologies for conducting research, few have explored both researcher and participant perspectives on the use of web and videoconferencing platforms. Further, data are lacking on the benefits and challenges of using Zoom as a data collection method. In this study, we explore the feasibility and acceptability of using Zoom to collect qualitative interview data within a health research context in order to better understand its suitability for qualitative and mixed-methods researchers. We asked 16 practice nurses who participated in online qualitative interviews about their experiences of using Zoom and concurrently recorded researcher observations. Although several participants experienced technical difficulties, most described their interview experience as highly satisfactory and generally rated Zoom above alternative interviewing mediums such as face-to-face, telephone, and other videoconferencing services, platforms, and products. Findings suggest the viability of Zoom as a tool for collection of qualitative data because of its relative ease of use, cost-effectiveness, data management features, and security options. Further research exploring the utility of Zoom is recommended in order to critically assess and advance innovations in online methods.https://doi.org/10.1177/1609406919874596
collection DOAJ
language English
format Article
sources DOAJ
author Mandy M. Archibald
Rachel C. Ambagtsheer
Mavourneen G. Casey
Michael Lawless
spellingShingle Mandy M. Archibald
Rachel C. Ambagtsheer
Mavourneen G. Casey
Michael Lawless
Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
International Journal of Qualitative Methods
author_facet Mandy M. Archibald
Rachel C. Ambagtsheer
Mavourneen G. Casey
Michael Lawless
author_sort Mandy M. Archibald
title Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
title_short Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
title_full Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
title_fullStr Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
title_full_unstemmed Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
title_sort using zoom videoconferencing for qualitative data collection: perceptions and experiences of researchers and participants
publisher SAGE Publishing
series International Journal of Qualitative Methods
issn 1609-4069
publishDate 2019-06-01
description Advances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom—an innovative videoconferencing platform—has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have explored the use of information and communication technologies for conducting research, few have explored both researcher and participant perspectives on the use of web and videoconferencing platforms. Further, data are lacking on the benefits and challenges of using Zoom as a data collection method. In this study, we explore the feasibility and acceptability of using Zoom to collect qualitative interview data within a health research context in order to better understand its suitability for qualitative and mixed-methods researchers. We asked 16 practice nurses who participated in online qualitative interviews about their experiences of using Zoom and concurrently recorded researcher observations. Although several participants experienced technical difficulties, most described their interview experience as highly satisfactory and generally rated Zoom above alternative interviewing mediums such as face-to-face, telephone, and other videoconferencing services, platforms, and products. Findings suggest the viability of Zoom as a tool for collection of qualitative data because of its relative ease of use, cost-effectiveness, data management features, and security options. Further research exploring the utility of Zoom is recommended in order to critically assess and advance innovations in online methods.
url https://doi.org/10.1177/1609406919874596
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