Improving the registration process in a healthcare facility with lean principles
Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics involved i...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2021-06-01
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| Series: | Journal of Industrial Engineering and Management |
| Subjects: | |
| Online Access: | http://www.jiem.org/index.php/jiem/article/view/3432 |