Assessment of service quality in special care dentistry department using SERVQUAL model

Assessment of service quality in special care dentistry department using SERVQUAL model

Background: Special care dentistry, also known as special needs dentistry includes treating patients who are physically disabled (congenital, traumatic, and/or physiological), medically compromised (systemic, genetic, and/or acquired), and cognitive deficit (mental, sensory, emotional, and/or behavi...

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Bibliographic Details
Main Authors: Prasanthi Sitaraman, Karpagavalli Shanmugasundaram, Arvind Muthukrishnan
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2020-01-01
Series:Journal of Indian Academy of Oral Medicine and Radiology
Subjects:
gap analysis
quality assessment
service quality
servqual model
special care dentistry
Online Access:http://www.jiaomr.in/article.asp?issn=0972-1363;year=2020;volume=32;issue=3;spage=209;epage=215;aulast=Sitaraman

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http://www.jiaomr.in/article.asp?issn=0972-1363;year=2020;volume=32;issue=3;spage=209;epage=215;aulast=Sitaraman

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