Service quality, customer satisfaction and loyalty: The perceptions of Ethiopian hotel guests.
The Ethiopian hotel industry is growing at a high pace, but it is also experiencing major challenges with regard to the provision of quality service to their guests. Data was collected and analysed from a stratified cluster sample of 415 hotel guests using the HOTSPERF questionnaire, which is a mod...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2017-02-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/article_2_vol_6__2__2017.pdf |