Analysis Measurement of Quality Service Hotel with Approach of Method Servqual
Hotel UMM Inn is a kind of hotel in Malang at Muhammadiyah Malang University. Hotel UMM Inn in university Commitment of service quality that orients to customer in main prerequisite in supporting a bussines success, especially to service industry. This is caused a service quality is largely dependin...
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Format: | Article |
Language: | English |
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Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang
2009-02-01
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Series: | Jurnal Teknik Industri |
Subjects: | |
Online Access: | http://ejournal.umm.ac.id/index.php/industri/article/view/6123 |