Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot
<strong>Introduction</strong><strong>:</strong> Despite the importance of continuity of care and patient engagement, few studies have captured patients’ views on integrated care. This study assesses patient experience in the Integrated Care Pilot in North West London with the...
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doaj-354761d6083349ddb6f67130836cdccf2020-11-24T22:01:27ZengUbiquity PressInternational Journal of Integrated Care1568-41562014-06-0114210.5334/ijic.14531355Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care PilotNikolaos Mastellos0Laura Gunn1Matthew Harris2Azeem Majeed3Josip Car4Yannis Pappas5Imperial College LondonStetson UniversityImperial College LondonImperial College LondonImperial College LondonUniversity of Bedfordshire<strong>Introduction</strong><strong>:</strong> Despite the importance of continuity of care and patient engagement, few studies have captured patients’ views on integrated care. This study assesses patient experience in the Integrated Care Pilot in North West London with the aim to help clinicians and policy makers understand patients’ acceptability of integrated care and design future initiatives. <strong>Methods</strong><strong>:</strong> A survey was developed, validated and distributed to 2029 randomly selected practice patients identified as having a care plan. <strong>Results</strong><strong>:</strong> A total of 405 questionnaires were included for analysis. Respondents identified a number of benefits associated with the pilot, including increased patient involvement in decision-making, improved patient-provider relationship, better organisation and access to care, and enhanced inter-professional communication. However, only 22.4% were aware of having a care plan, and of these only 37.9% had a copy of the care plan. Knowledge of care plans was significantly associated with a more positive experience. <strong>Conclusions</strong><strong>:</strong> This study reinforces the view that integrated care can improve quality of care and patient experience. However, care planning was a complex and technically challenging process that occurred more slowly than planned with wide variation in quality and time of recruitment to the pilot, making it difficult to assess the sustainability of benefits.http://www.ijic.org/articles/1453integrated carepatient experiencecare planningquality of care |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Nikolaos Mastellos Laura Gunn Matthew Harris Azeem Majeed Josip Car Yannis Pappas |
spellingShingle |
Nikolaos Mastellos Laura Gunn Matthew Harris Azeem Majeed Josip Car Yannis Pappas Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot International Journal of Integrated Care integrated care patient experience care planning quality of care |
author_facet |
Nikolaos Mastellos Laura Gunn Matthew Harris Azeem Majeed Josip Car Yannis Pappas |
author_sort |
Nikolaos Mastellos |
title |
Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot |
title_short |
Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot |
title_full |
Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot |
title_fullStr |
Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot |
title_full_unstemmed |
Assessing patients’ experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot |
title_sort |
assessing patients’ experience of integrated care: a survey of patient views in the north west london integrated care pilot |
publisher |
Ubiquity Press |
series |
International Journal of Integrated Care |
issn |
1568-4156 |
publishDate |
2014-06-01 |
description |
<strong>Introduction</strong><strong>:</strong> Despite the importance of continuity of care and patient engagement, few studies have captured patients’ views on integrated care. This study assesses patient experience in the Integrated Care Pilot in North West London with the aim to help clinicians and policy makers understand patients’ acceptability of integrated care and design future initiatives. <strong>Methods</strong><strong>:</strong> A survey was developed, validated and distributed to 2029 randomly selected practice patients identified as having a care plan. <strong>Results</strong><strong>:</strong> A total of 405 questionnaires were included for analysis. Respondents identified a number of benefits associated with the pilot, including increased patient involvement in decision-making, improved patient-provider relationship, better organisation and access to care, and enhanced inter-professional communication. However, only 22.4% were aware of having a care plan, and of these only 37.9% had a copy of the care plan. Knowledge of care plans was significantly associated with a more positive experience. <strong>Conclusions</strong><strong>:</strong> This study reinforces the view that integrated care can improve quality of care and patient experience. However, care planning was a complex and technically challenging process that occurred more slowly than planned with wide variation in quality and time of recruitment to the pilot, making it difficult to assess the sustainability of benefits. |
topic |
integrated care patient experience care planning quality of care |
url |
http://www.ijic.org/articles/1453 |
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