Quality Assessment in an Occupational Health Setting Using SERVQUAL Instrument

Quality Assessment in an Occupational Health Setting Using SERVQUAL Instrument

Introduction: Good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. This study was aimed to examine the quality gap of occupational health servic...

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Bibliographic Details
Main Authors: MOHAMMAD JAVAD ZARE SAKHVIDI, AHMAD ZOLFAGHARI, AMIR HOUSHANG MEHRPARVAR, FARIBA ZARE SAKHVIDI, MOHAMMAD AMIN BAHRAMI, RAZIEH MONTAZEROLFARAJ, MEHRDAD MOSTAGHACI
Format: Article
Language:English
Published: Tehran University of Medical Sciences 2016-03-01
Series:International Journal of Occupational Hygiene
Subjects:
SERVQUAL
Quality Gap
Customer Satisfaction
Occupational Health Services
Online Access:https://ijoh.tums.ac.ir/index.php/ijoh/article/view/156

Internet

https://ijoh.tums.ac.ir/index.php/ijoh/article/view/156

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