Quality Assessment in an Occupational Health Setting Using SERVQUAL Instrument
Introduction: Good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. This study was aimed to examine the quality gap of occupational health servic...
|Main Authors:||, , , , , ,|
Tehran University of Medical Sciences
|Series:||International Journal of Occupational Hygiene|