Quality Assessment in an Occupational Health Setting Using SERVQUAL Instrument
Introduction: Good service quality is the company's ability to meet or exceed customer expectations or the degree of discrepancy between customer expectations and perceptions about the quality of offered service. This study was aimed to examine the quality gap of occupational health servic...
Main Authors: | MOHAMMAD JAVAD ZARE SAKHVIDI, AHMAD ZOLFAGHARI, AMIR HOUSHANG MEHRPARVAR, FARIBA ZARE SAKHVIDI, MOHAMMAD AMIN BAHRAMI, RAZIEH MONTAZEROLFARAJ, MEHRDAD MOSTAGHACI |
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Format: | Article |
Language: | English |
Published: |
Tehran University of Medical Sciences
2016-03-01
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Series: | International Journal of Occupational Hygiene |
Subjects: | |
Online Access: | https://ijoh.tums.ac.ir/index.php/ijoh/article/view/156 |
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