Atribut-Atribut Yang Menjadi Prioritas Untuk Peningkatan Kualitas Layanan Di Patra Semarang Convention Hotel
This paper is the result of a research that aimed to evaluate the quality of services at Patra Semarang Convention Hotel by using the Service Quality (SERVQUAL) and Importance Performance Matrix, and provide corrective suggestions for improving service quality on some priority attribute by using Qua...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang
2012-02-01
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| Series: | Jurnal Teknik Industri |
| Subjects: | |
| Online Access: | http://ejournal.umm.ac.id/index.php/industri/article/view/535 |