Patients’ satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)
Background : Implementing the healthcare reform plan in our country has forced the medical centres to pay more attention to the patients’ rights and their satisfaction. The aim of this study was to evaluate the patient's satisfaction levels and the gap between their expectations and perceptions...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Shiraz University of Medical Sciences
2017-04-01
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| Series: | Journal of Health Sciences and Surveillance System |
| Subjects: | |
| Online Access: | http://jhsss.sums.ac.ir/article_42834_95d5c2bcbac442f5f3fdc846166352ac.pdf |