Customers’ expectations and perceptions of service quality dimensions: A study of the hotel industry in selected cities of Tigray Region, Ethiopia.
This study investigates the gap between customers’ expectations and perceptions of service quality of hotels in selected cities of Tigray region, Ethiopia. Data was collected from 282 customers through use of a self-administered questionnaire. This study employed non-probability sampling techniques...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2019-09-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_45_vol_8_5__2019_india.pdf |