Importance of satisfaction and guests experience in hotel business organizations
Hotel companies which operate in today's competitive environment must constantly work on improving their products and services, at the request of their guests. Customer satisfaction is the key to retaining existing and attracting new guests. To achieve this goal, managers in the hotel organizat...
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| Format: | Article |
| Language: | English |
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University Educons, Faculty of Sports and Tourism, Novi Sad
2012-01-01
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| Series: | TIMS: Acta |
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| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/1452-9467/2012/1452-94671201001M.pdf |