APA (7th ed.) Citation

Carvalho, M. L. F. d., Neves, S. M., Campos, L. B. P., & Oliveira, C. H. d. (2019). Application of the servqual tool for analysis of service quality and benchmarking: Case study in retail companies. Universidade Estadual Paulista.

Chicago Style (17th ed.) Citation

Carvalho, Matheus Luiz Ferreira de, Sandra Miranda Neves, Lílian Barros Pereira Campos, and Carlos Henrique de Oliveira. Application of the Servqual Tool for Analysis of Service Quality and Benchmarking: Case Study in Retail Companies. Universidade Estadual Paulista, 2019.

MLA (8th ed.) Citation

Carvalho, Matheus Luiz Ferreira de, et al. Application of the Servqual Tool for Analysis of Service Quality and Benchmarking: Case Study in Retail Companies. Universidade Estadual Paulista, 2019.