APA (7th ed.) Citation

Faria, L. F. V. d., Freitas, A. L. P., & Molina-Palma, M. A. (2015). Service quality under the perspective of SERVQUAL and SERVPERF methods: A bibliometric study. Universidade Estadual Paulista.

Chicago Style (17th ed.) Citation

Faria, Luiz Felipe Vasconcelos de, André Luís Policani Freitas, and Manuel Antonio Molina-Palma. Service Quality Under the Perspective of SERVQUAL and SERVPERF Methods: A Bibliometric Study. Universidade Estadual Paulista, 2015.

MLA (8th ed.) Citation

Faria, Luiz Felipe Vasconcelos de, et al. Service Quality Under the Perspective of SERVQUAL and SERVPERF Methods: A Bibliometric Study. Universidade Estadual Paulista, 2015.