Determinants of Educational Service Quality in Shiraz University of Medical Sciences using Servqual and Kano Models
Introduction: The quality of education sector is worth considering as this system has a significant effect on the economic growth of the country. This study aimed to determine the quality gap and rank the student’s expectation of educational services provided in Shiraz University of Medical Scienc...
Main Authors: | Hamed Rahimi, Zahra Kavosi, Parvin Qanbari, Lale Heidary |
---|---|
Format: | Article |
Language: | English |
Published: |
Shiraz University of Medical Sciences
2015-07-01
|
Series: | Journal of Health Management & Informatics |
Subjects: | |
Online Access: | http://jhmi.sums.ac.ir/index.php/JHMI/article/view/103/39 |
Similar Items
-
Evaluating the Service Quality of Selected Specialized Medical Clinics in Shiraz City, Iran, Using SERVQUAL Model
by: Zahra Yavari, et al.
Published: (2018-01-01) -
APPLYING THE SERVQUAL METHOD IN BANKS
by: Benţe Corneliu
Published: (2012-12-01) -
THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING
by: STASIAK-BETLEJEWSKA, Renata, et al.
Published: (2014-12-01) -
UPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA
by: Febri Yanti, et al.
Published: (2017-10-01) -
Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology
by: Hugo Gregório, et al.
Published: (2016-11-01)