Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale)

This study is based on the firm chosen from Aegean Exporter’s Union which is one of the 12 exporter’s union united under general secretariat in Turkey. Aim of the paper is to evaluate the survey designed by the service quality criteria. This survey is supposed to measure the needs and expectations o...

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Bibliographic Details
Main Authors: Esin FİRUZAN, Ali Rıza FİRUZAN, Ayşe BAKKURT
Format: Article
Language:deu
Published: Celal Bayar University 2007-01-01
Series:Yönetim ve Ekonomi
Subjects:
Online Access:http://www2.bayar.edu.tr/yonetimekonomi/dergi/pdf/C14S22007/EFARFAB.pdf