Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

Aim: Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensi...

Full description

Bibliographic Details
Main Authors: Hugo Gregório, Patricia Santos, Isabel Pires, Justina Prada, Felisbina Luísa Queiroga
Format: Article
Published: Veterinary World 2016-11-01
Series:Veterinary World
Online Access: