Relationship between Personal Characteristics and Customer Orientation
The customer orientation and performance management are important factors that influence on the performance of the organization in market. Also, personal interaction component of services is often a primary determinant of the customer's overall satisfaction. So, it's necessary that manager...
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| Format: | Article |
| Language: | fas |
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Allameh Tabataba'i University Press
2004-07-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Online Access: | http://tms.atu.ac.ir/article_4887_7230251ee048daa90327be057296f02c.pdf |