Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic
Context: teleconsultation can be a strategic technological tool for patients to access quality healthcare while dealing with resource challenges within health industry. It can be particularly relevant during and after the COVID-19 pandemic, when the social distancing world had to scramble for new te...
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Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)
2021-08-01
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doaj-5c9a54f898124d938499b388d4d7ee742021-09-28T20:46:46ZengAssociação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)RAC: Revista de Administração Contemporânea1415-65551982-78492021-08-01262e210063e21006310.1590/1982-7849rac2022210063.en1498Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 PandemicMarcus Rodrigues Peixoto0Jorge Brantes Ferreira1Laís Oliveira2Pontifícia Universidade Católica do Rio de Janeiro, IAG Business School, Rio de Janeiro, RJ, Brazil.Pontifícia Universidade Católica do Rio de Janeiro, IAG Business School, Rio de Janeiro, RJ, Brazil.Pontifícia Universidade Católica do Rio de Janeiro, IAG Business School, Rio de Janeiro, RJ, Brazil.Context: teleconsultation can be a strategic technological tool for patients to access quality healthcare while dealing with resource challenges within health industry. It can be particularly relevant during and after the COVID-19 pandemic, when the social distancing world had to scramble for new technological solutions to offer quality healthcare services with reduced personal contact. Objective: our research proposes an integrative technology acceptance model to evaluate the drivers of teleconsultation adoption by patients, aligning constructs from the technology acceptance model with other drivers, such as technology readiness, trust, and self-efficacy. Methods: analyses included descriptive statistics and structural equations modeling based on survey’s data from a sample of 415 consumers. Results: results indicate significant relationships between the assessed constructs, with particular relevance on the effects of perceived usefulness, anteceded by trust and technology readiness, on attitude and intention to use teleconsultation. Conclusion: our findings provide helpful insights for health organizations and regulators associated with the diffusion of teleconsultation. The study findings also indicate that the challenging COVID-19 pandemic context may be affecting patients’ intention to adopt teleconsultation.https://rac.anpad.org.br/index.php/rac/article/view/1498teleconsultationtelemedicinetechnology acceptancetrusttechnology readinesshealthcare innovation |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Marcus Rodrigues Peixoto Jorge Brantes Ferreira Laís Oliveira |
spellingShingle |
Marcus Rodrigues Peixoto Jorge Brantes Ferreira Laís Oliveira Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic RAC: Revista de Administração Contemporânea teleconsultation telemedicine technology acceptance trust technology readiness healthcare innovation |
author_facet |
Marcus Rodrigues Peixoto Jorge Brantes Ferreira Laís Oliveira |
author_sort |
Marcus Rodrigues Peixoto |
title |
Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic |
title_short |
Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic |
title_full |
Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic |
title_fullStr |
Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic |
title_full_unstemmed |
Drivers for Teleconsultation Acceptance in Brazil: Patients’ Perspective during the COVID-19 Pandemic |
title_sort |
drivers for teleconsultation acceptance in brazil: patients’ perspective during the covid-19 pandemic |
publisher |
Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) |
series |
RAC: Revista de Administração Contemporânea |
issn |
1415-6555 1982-7849 |
publishDate |
2021-08-01 |
description |
Context: teleconsultation can be a strategic technological tool for patients to access quality healthcare while dealing with resource challenges within health industry. It can be particularly relevant during and after the COVID-19 pandemic, when the social distancing world had to scramble for new technological solutions to offer quality healthcare services with reduced personal contact. Objective: our research proposes an integrative technology acceptance model to evaluate the drivers of teleconsultation adoption by patients, aligning constructs from the technology acceptance model with other drivers, such as technology readiness, trust, and self-efficacy. Methods: analyses included descriptive statistics and structural equations modeling based on survey’s data from a sample of 415 consumers. Results: results indicate significant relationships between the assessed constructs, with particular relevance on the effects of perceived usefulness, anteceded by trust and technology readiness, on attitude and intention to use teleconsultation. Conclusion: our findings provide helpful insights for health organizations and regulators associated with the diffusion of teleconsultation. The study findings also indicate that the challenging COVID-19 pandemic context may be affecting patients’ intention to adopt teleconsultation. |
topic |
teleconsultation telemedicine technology acceptance trust technology readiness healthcare innovation |
url |
https://rac.anpad.org.br/index.php/rac/article/view/1498 |
work_keys_str_mv |
AT marcusrodriguespeixoto driversforteleconsultationacceptanceinbrazilpatientsperspectiveduringthecovid19pandemic AT jorgebrantesferreira driversforteleconsultationacceptanceinbrazilpatientsperspectiveduringthecovid19pandemic AT laisoliveira driversforteleconsultationacceptanceinbrazilpatientsperspectiveduringthecovid19pandemic |
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