Investigating the relationship between tax culture and tax communication in Kazakhstan

• Main Authors: Nurzhan Kuandykov, Yerlan Abil, Arman Utepov, Aisulu Nurkey, Aisulu Abenova
• Format: Article
• Language: English
• Published: LLC "CPC "Business Perspectives" 2021-08-01
• Series: Problems and Perspectives in Management
• Subjects: Income Asset Declaration; modern communication technologies; tax compliance
• Online Access: https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/15459/PPM_2021_03_Kuandykov.pdf
• ISSN: 1727-7051; 1810-5467

The study demonstrated the level of tax culture as the basis for tax compliance. In turn, the formation of a strong tax culture depended on certain factors. Therefore, there were statements that the degree of such a culture depends on the level of tax communication. To show this connection, this paper analyzed the content of text arrays and products of communicative correspondence by keywords income and asset declaration in the Google search system (content analysis). Results of the analysis demonstrated more than 160 news articles and numerous social media posts. Moreover, the study contains the analytics of social media powered by YouScan artificial intelligence platform. This paper also presents the analysis and results of the sociological survey, in which more than a thousand people participated in the two biggest cities in Kazakhstan. The data of the survey were analyzed by the software Statistica 10 – the statistical data analysis system. The survey showed low tax awareness of citizens, almost 72% of respondents did not know about the introduction of the declaration of income and welfare. The results obviously demonstrated that there is a positive correlation between investigated issues, and poor utilization of information and communications technology by the government. In this way, this paper explored the relationship between tax culture and tax communication, where the awareness of citizens could be a huge step in the formation of honest taxpayers and increase confidence in government institutions.