The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector
Data-driven decision making is needed in uncertain situations. Total quality management is the source of quality management activities and customer satisfaction. This study is related to the investigation into the application of total quality management based on big data management on the public sec...
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-07-01
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| Series: | Sustainability |
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| Online Access: | https://www.mdpi.com/2071-1050/12/13/5474 |