A Complaints Handling System for the Hospitality Industry.
The hospitality and tourism industry is growing rapidly globally and will be faced with a huge influx of customers. Since this industry is also dependent on word-of-mouth and customer reviews to attract customers, it is important that visiting customers are satisfied with their experiences. On the...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2016-02-01
|
| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | http://www.ajhtl.com/uploads/7/1/6/3/7163688/2016_article_29_vol_5_2_.pdf |