Using the Service Quality Gap\'s Model ( SERVQUAL) in Imam Khomeini Teaching Hospital: 2012

Using the Service Quality Gap\'s Model ( SERVQUAL) in Imam Khomeini Teaching Hospital: 2012

Introduction: quality of services provided to patients Is prominent in hospitals as a large and complex service organization and the most important service units within the health system, Patients can determine the quality of services provided. The aim of this study is assessment of service quality...

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Bibliographic Details
Main Authors: H Abolghasem Gorji, SM Tabatabaei, A Akbari, S Sarkhosh, S Khorasan
Format: Article
Language:fas
Published: Iran University of Medical Sciences 2013-04-01
Series:مدیریت سلامت
Subjects:
hospital
Services Quality
Patient Expectations
Patient Perceptions
SERVQUAL
Online Access:http://jha.iums.ac.ir/article-1-1076-en.html

Internet

http://jha.iums.ac.ir/article-1-1076-en.html

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