Integrating e-servqual and kano model to improve adorable projects website service quality
This study aims to determine the classification of attribute needs of purchasing services through the Adorable Projects website by using the integration of e-Servqual and Kano Models. The selection of these objectives is based on the low level of website usage as an online purchasing tool owned by A...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Serang Raya
2019-12-01
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| Series: | Jurnal Sistem dan Manajemen Industri |
| Subjects: | |
| Online Access: | http://e-jurnal.lppmunsera.org/index.php/JSMI/article/view/1505 |