PENENTUAN PRIORITAS PERBAIKAN KUALITAS LAYANAN KESEHATAN DENGAN METODE SERVQUAL

Abstract The quality of health services is required by the health implementing-organization as a strategy to win the competition. In order to improve the quality of health services, there should be a sustainable improvement in all aspects of quality. This study aims to perform the identification of...

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Bibliographic Details
Main Authors: Hana Catur Wahyuni, Wiwik Sulistiyowati
Format: Article
Language:English
Published: University of Brawijaya 2015-03-01
Series:Journal of Engineering and Management in Industrial System
Subjects:
Online Access:https://jemis.ub.ac.id/index.php/jemis/article/view/147