The impact of entropy on the efficiency of express courier systems
The efficiency of organization depends on the level of entropy. Most often, if the entropy is higher, efficiency is lower, and conversely. The model proposed in this paper involves a measurement of the relative efficiency of courier delivery areas - CDA formed to be served by a courier. A question o...
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Institut za istrazivanja i projektovanja u privredi
2015-01-01
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doaj-6a48687745864ee0933e72863409bece2021-04-02T08:28:19ZengInstitut za istrazivanja i projektovanja u privrediIstrazivanja i projektovanja za privredu1451-41171821-31972015-01-011331471541451-41171503147DThe impact of entropy on the efficiency of express courier systemsDobrodolac Momčilo0https://orcid.org/0000-0001-8112-8329Lazarević Dragan1https://orcid.org/0000-0002-5549-4859Švadlenka Libor2Blagojević Mladenka3University of Belgrade, Faculty of Transport and Traffic Engineering , BelgradeUniversity of Belgrade, Faculty of Transport and Traffic Engineering , BelgradeUniversity of Pardubice, Jan Perner Transport Faculty, Pardubice, Czech RepublicUniversity of Belgrade, Faculty of Transport and Traffic Engineering , BelgradeThe efficiency of organization depends on the level of entropy. Most often, if the entropy is higher, efficiency is lower, and conversely. The model proposed in this paper involves a measurement of the relative efficiency of courier delivery areas - CDA formed to be served by a courier. A question of forming the CDAs is one of the most important in organizing an express courier system. For measurement purpose we used Data envelopment analysis method - DEA. The obtained results indicated which zones are characterized by the presence of entropy. By further analysis, i.e. by calculation the target values for inefficient CDAs we get the directions about possible points where the changes are needed to achieve an improvement. This was done based on the determination of reference efficient decision making units - DMUs, in this case CDAs. Beside this we ranked all the efficient DMUs. The proposed methodology was tested and verified in the case of express courier system of the Post of Serbia which is called Post Express. The empirical example is based on data collected in observation during 30 working days analyzing six CDAs.https://scindeks-clanci.ceon.rs/data/pdf/1451-4117/2015/1451-41171503147D.pdfentropyefficiencydeaexpress servicezoning |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Dobrodolac Momčilo Lazarević Dragan Švadlenka Libor Blagojević Mladenka |
spellingShingle |
Dobrodolac Momčilo Lazarević Dragan Švadlenka Libor Blagojević Mladenka The impact of entropy on the efficiency of express courier systems Istrazivanja i projektovanja za privredu entropy efficiency dea express service zoning |
author_facet |
Dobrodolac Momčilo Lazarević Dragan Švadlenka Libor Blagojević Mladenka |
author_sort |
Dobrodolac Momčilo |
title |
The impact of entropy on the efficiency of express courier systems |
title_short |
The impact of entropy on the efficiency of express courier systems |
title_full |
The impact of entropy on the efficiency of express courier systems |
title_fullStr |
The impact of entropy on the efficiency of express courier systems |
title_full_unstemmed |
The impact of entropy on the efficiency of express courier systems |
title_sort |
impact of entropy on the efficiency of express courier systems |
publisher |
Institut za istrazivanja i projektovanja u privredi |
series |
Istrazivanja i projektovanja za privredu |
issn |
1451-4117 1821-3197 |
publishDate |
2015-01-01 |
description |
The efficiency of organization depends on the level of entropy. Most often, if the entropy is higher, efficiency is lower, and conversely. The model proposed in this paper involves a measurement of the relative efficiency of courier delivery areas - CDA formed to be served by a courier. A question of forming the CDAs is one of the most important in organizing an express courier system. For measurement purpose we used Data envelopment analysis method - DEA. The obtained results indicated which zones are characterized by the presence of entropy. By further analysis, i.e. by calculation the target values for inefficient CDAs we get the directions about possible points where the changes are needed to achieve an improvement. This was done based on the determination of reference efficient decision making units - DMUs, in this case CDAs. Beside this we ranked all the efficient DMUs. The proposed methodology was tested and verified in the case of express courier system of the Post of Serbia which is called Post Express. The empirical example is based on data collected in observation during 30 working days analyzing six CDAs. |
topic |
entropy efficiency dea express service zoning |
url |
https://scindeks-clanci.ceon.rs/data/pdf/1451-4117/2015/1451-41171503147D.pdf |
work_keys_str_mv |
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