Assessing the Quality of a Local Authority Conference and Hospitality Venue Using the ServQual Model
The close attention paid to service quality by successful private companies has become part of the environment within which most public service organizations now operate. The ServQual model has been used with success to help companies quantify customers' expectations and perceptions of their se...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sciendo
2014-11-01
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| Series: | Nang Yan Business Journal |
| Subjects: | |
| Online Access: | http://www.degruyter.com/view/j/nybj.2012.1.issue-1/nybj-2014-0003/nybj-2014-0003.xml?format=INT |