Service Quality Influence Customer Satisfaction and Loyalty
Study is aimed at measuring dimensions of Retail Service Quality that has an impact on Customer Satisfaction and Customer Loyalty in organized Food and Grocery Retail shoppers of Bhopal City in central India. Data was collected from 216 food and grocery customers using Convenience Sampling techniqu...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Kurdistan Hewler
2019-06-01
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| Series: | UKH Journal of Social Sciences |
| Subjects: | |
| Online Access: | https://journals.ukh.edu.krd/index.php/ukhjss/article/view/108 |