Patient’s opinion about tangible aspect of Universitas Padjadjaran Dental Hospital

Introduction: Every hospital seeks to provide the best service quality in order to fulfill patient’s expectations. One of the service quality dimensions’ indicator of consumer satisfaction is tangible aspect. Tangible describes the availability of facilities and physical performance that can be dire...

Full description

Bibliographic Details
Main Authors: Endrou Daulat Perkasa, Sri Susilawati, Grace Virginia Gumuruh
Format: Article
Published: Universitas Padjadjaran 2014-07-01
Series:Padjadjaran Journal of Dentistry
Online Access: