UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang)

UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang)

Recorded approximately 27 universities in this city is increasingly fierce competitive situation from time to time, causing many colleges difficult to increase the number of students [1]. Department of Mechanical Engineering at the University contained in Malang has not identified the quality of ser...

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Bibliographic Details
Main Authors: Sujatmiko Sujatmiko, Purnomo Budi Santoso, Rudy Soenoko, Murti Astuti
Format: Article
Language:English
Published: University of Brawijaya 2013-07-01
Series:Journal of Engineering and Management in Industrial System
Subjects:
Multiple Linear Regression
Servqual
Student Satisfaction
Online Access:https://jemis.ub.ac.id/index.php/jemis/article/view/118

Internet

https://jemis.ub.ac.id/index.php/jemis/article/view/118

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