TQM and market orientation's impact on SMEs' performance

This paper presents an empirical investigation to study the impact of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises (SMEs). The study designs a questionnaire in Likert scale and distributes it among some expert...

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Bibliographic Details
Main Authors: Hadi Abdollahi, Kamal Razm, Hamid Rouin Tan
Format: Article
Language:English
Published: Growing Science 2014-05-01
Series:Management Science Letters
Subjects:
TQM
Online Access:http://www.growingscience.com/msl/Vol4/msl_2014_104.pdf