Investigation of the Gap Between Patients’ Perceptions and Expectations of Hospital Service Quality

Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we determined the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creat...

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Bibliographic Details
Main Authors: Haniyeh Nazem, Hadi Raeis Abdollahi, Abasat Mirzaei
Format: Article
Language:English
Published: Iran University of Medical Sciences 2020-05-01
Series:Journal of Client-centered Nursing Care
Subjects:
Online Access:http://jccnc.iums.ac.ir/article-1-200-en.html