Identification of sectoral logistics service quality gaps by applying SERVQUAL method

Today, simply delivering a product to the right place at the right time is no longer enough. Customers demand more; they demand the full suite of logistics services. Customers thus seek higher-value and additional services, and more, which enable them to compete. Thus, the problem underlying analys...

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Bibliographic Details
Main Authors: Ieva Meidutė-Kavaliauskienė, Virgilija Vasilienė-Vasiliauskienė, Aidas Vasilis Vasiliauskas
Format: Article
Published: Vilnius Gediminas Technical University 2020-11-01
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