PENGARUH KUALITAS PELAYANAN DAN TINGKAT KEPERCAYAAN TERHADAP KEPUASAAN NASABAH PADA PT BCA FINANCE KANTOR PUSAT PONDOK INDAH JAKARTA SELATAN

PENGARUH KUALITAS PELAYANAN DAN TINGKAT KEPERCAYAAN TERHADAP KEPUASAAN NASABAH PADA PT BCA FINANCE KANTOR PUSAT PONDOK INDAH JAKARTA SELATAN

This study was conducted to examine the effect of variable Quality of Service and Customer Satisfaction Level of Confidence in PT BCA Finance. The population in this study are customers of PT BCA Finance in BCA Wisma Pondok Indah, South Jakarta. In determining the sample size formula used is roscoe...

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Bibliographic Details
Main Authors: Ruth Jesica Caroline, P. Simarmata, Sri Murtatik
Format: Article
Language:English
Published: Fakultas Ekonomi dan Bisnis, UPN Veteran Jakarta 2017-06-01
Series:Ekonomi dan Bisnis
Subjects:
kepercayaan
kepuasaan pelanggan
kualitas pelayanan
Online Access:https://ejournal.upnvj.ac.id/index.php/ekobis/article/view/736/pdf

Internet

https://ejournal.upnvj.ac.id/index.php/ekobis/article/view/736/pdf

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