A model for measuring passenger loyalty

Loyalty development is an essential condition for an increase in profit of airline, railway and road transport companies. It is undoubtedly relevant to the success of an organisation. However, there is a lack of unified and universally accepted indicators for customer loyalty. Consequently, a model...

Full description

Bibliographic Details
Main Authors: Ilona Skačkauskienė, Neringa Vilkaitė- Vaitonė, Jurgita Raudeliūnienė, Vida Davidavičienė
Format: Article
Published: Vilnius Gediminas Technical University 2016-03-01
Online Access:https://journals.vgtu.lt/index.php/Transport/article/view/1375