A STUDY ON THE HEALTHCARE SERVICE QUALITY EXPECTATION AND PERCEPTION OF PATIENTS

This study was aimed to measure the quality of health services which expected and perceived by adult patients who were referred to the health institution and to provide feedback to the institution. In the study, the Servqual scale developed by Parasuraman, Zeithaml and Berry in 1985 was used. The st...

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Bibliographic Details
Main Authors: Elif Dikmetaş Yardan, Gizem Zevde Aydın
Format: Article
Language:English
Published: Mehmet Akif Ersoy University 2019-08-01
Series:Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
Subjects:
Online Access:https://dergipark.org.tr/tr/pub/makuiibf/issue/48147/518567