Meta-analytic of the relationship between employee job satisfaction and customer satisfaction

A meta-analysis of the relationship between employee job satisfaction and customer satisfaction was conducted. This analysis produced statistically significant correlation for this relationship. Results suggest that the service context is a moderator of the employee job satisfaction – customer satis...

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Bibliographic Details
Main Authors: Marlena León Mendoza, Carlos Ortega Maldonado
Format: Article
Language:English
Published: Konrad Lorenz Fundación Universitaria 2014-11-01
Series:Suma de Negocios
Subjects:
Online Access:http://www.elsevier.es/es-revista-suma-negocios-208-articulo-meta-analytic-relationship-between-employee-job-S2215910X1470014X