Awareness associated to quality management system in three Colombian´s public organizations of the public sector

Quality management systems are tools that enable organizations to improve the services and user satisfaction; to achieve this requires people should be aware of their contribution to achieving the quality goals, but this aspect has been little studied. This research analyzes the people awareness abo...

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Bibliographic Details
Main Authors: Fanny Sabogal Agudelo, Yazmin Pedraza Londoño, Yuber Liliana Rodríguez-Rojas
Format: Article
Language:Spanish
Published: Universidad Santo Tomás 2015-01-01
Series:Signos
Subjects:
Online Access:https://revistas.usantotomas.edu.co/index.php/signos/article/view/3508