Development of Modified SERVQUAL–MCDM Model for Quality Determination in Reverse Logistics

Development of Modified SERVQUAL–MCDM Model for Quality Determination in Reverse Logistics

To run a business successfully, quality determination and customer relations are very important factors. Therefore, it is necessary to measure quality and identify critical points of business. In this paper, an original integrated model for measuring the service quality of reverse logistics (RL) was...

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Bibliographic Details
Main Authors: Željko Stević, Ilija Tanackov, Adis Puška, Goran Jovanov, Jovica Vasiljević, Darko Lojaničić
Format: Article
Language:English
Published: MDPI AG 2021-05-01
Series:Sustainability
Subjects:
quality
reverse logistics
sustainability
SERVQUAL model
waste management
Signum test
Online Access:https://www.mdpi.com/2071-1050/13/10/5734

Internet

https://www.mdpi.com/2071-1050/13/10/5734

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