PENINGKATAN KUALITAS LAYANAN KEPADA PELANGGAN DI TERMINAL PENUMPANG PELABUHAN TANJUNG PERAK SURABAYA

To be able to retain its customer, PT Pelindo III Tanjung Perak Surabaya must serve and fulfill what is desired by prospective passengers so that they can maintain the loyalty of passengers who use the services. In this observation, there are 6 criterias that have servqual value below the average va...

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Bibliographic Details
Main Authors: Ni Luh Putu Hariastuti, Dwi Rifki Ardiansyah
Format: Article
Language:English
Published: Muhammadiyah University Press 2016-02-01
Series:Jurnal Ilmiah Teknik Industri
Subjects:
Online Access:http://journals.ums.ac.id/index.php/jiti/article/view/645/390