Measuring the Quality of Services Provided for Outpatients in Kowsar Clinic in Ardebil City Based on the SERVQUAL Model

Background & objectives: Today, the concept of q uality of services is particularly important in health care and customer satisfaction can be defined by comparing the expectations of the services with perception of provided services. The aim of this study was to evaluate the quality of services...

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Bibliographic Details
Main Authors: Hasan Ghobadi, Nasrin Mehrnoush, Gholamreza Hamidkholgh, Firouz Amani
Format: Article
Published: Ardabil University of Medical Sciences 2014-12-01
Series:Journal of Ardabil University of Medical Sciences
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