Measuring the Quality of Services Provided for Outpatients in Kowsar Clinic in Ardebil City Based on the SERVQUAL Model
Background & objectives: Today, the concept of q uality of services is particularly important in health care and customer satisfaction can be defined by comparing the expectations of the services with perception of provided services. The aim of this study was to evaluate the quality of services...
|Main Authors:||, , ,|
Ardabil University of Medical Sciences
|Series:||Journal of Ardabil University of Medical Sciences|