Measurement of Service Quality at Tax Chambers by SERVQUAL Analysis

The aim of the research is to come out the difference between expected service and perceived service at Tax Chamber that taxpayers get service. SERVQUAL Scale was conducted to 90 people who get service from X Tax Chambers between April-May 2016. As a result of the SERVQUAL analysis, the research rev...

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Bibliographic Details
Main Authors: Erkan Arı, Veysel Yılmaz, Can Özkan
Format: Article
Published: Istanbul University 2017-12-01
Series:Alphanumeric Journal
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