APPLYING THE SERVQUAL METHOD IN BANKS

APPLYING THE SERVQUAL METHOD IN BANKS

Bibliographic Details
Main Author:	Benţe Corneliu
Format:	Article
Language:	deu
Published:	University of Oradea 2012-12-01
Series:	Annals of the University of Oradea: Economic Science
Subjects:	perception, satisfaction, expectations, SERVQUAL, Service quality
Online Access:	http://anale.steconomiceuoradea.ro/volume/2012/n2/136.pdf

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