Evaluating the Service Quality of Selected Specialized Medical Clinics in Shiraz City, Iran, Using SERVQUAL Model

Introduction: Nowadays, health care organizations face many challenges in terms of service quality. Therefore, it is essential to evaluate the quality of services in these organizations. This study aimed to evaluate the quality of service of specialized clinics in Shiraz City, Iran, using SERVQUAL m...

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Bibliographic Details
Main Authors: Zahra Yavari, Majid Mohammad-Shafiee, Fatemeh Ghauor
Format: Article
Published: Vesnu Publications 2018-01-01
Series:مدیریت اطلاعات سلامت
Online Access:http://him.mui.ac.ir/index.php/him/article/view/3355